“The CX Cast” is one of two podcasts from Forrester focused on the consumer. CX is an acronym for Consumer Experience. Unlike its sister podcast “What It Means”, this podcast focuses exclusively on the consumer experience teams (including user experience) and programs that operate within an organization. “The CX Cast” highlights challenges and issues that these teams and programs face and offers suggestions and solutions to help accelerate adoption and results. If you are a consumer experience professional or aspire to be one at some point in your career, this podcast serves as a primer in helping you understand the role of the consumer experience team and potential pitfalls you should avoid.
Episodes are released weekly and average 30 minutes in length.